FREE SHIPPING FOR ORDERS $250 USD AND ABOVE.

Shipping & Returns

All orders are shipped from Colombia. Please allow 1-2 business days to process your international purchases.

*Shipping Delivery times:

FedEx International Economy: 4-6 business days. 

FedEx International Priority: 1-3 business days. 

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:

Gift cards

Returns & Exchanges

Request a return or exchange by sending an email to sara.milanes@hopemade.world. The return address will be sent to you once we receive notification of a return. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)

Product(s) with obvious signs of use 

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sara.milanes@hopemade.world. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sara.milanes@hopemade.world. We are here to help.  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We have partnered with FedEx for all our shipping destinations. International orders are shipped via FedEx International Economy or Priority.  

Shipping costs and times vary according to your location. Average shipping costs are $20 USD. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Our fulfillment center typically takes 24 to 48 hours to process your order. During holiday seasons orders may take 48 to 72 hours to process due to the high volume of daily orders. We appreciate your patience. 

Free Standard Shipping 

We offer free standard delivery worldwide for orders $250 USD and above. 

For our clients in JAPAN:

Hope Madeではすべての注文をUSDで処理をいたします。カートの中にある間はで表示いたしますが JPY、為替のレートに沿ったユーロで決済いたします。

All orders made in Japan via our website will proceed in USD. Though item price is displayed in JPY, the payment will be in USD following the exchange rate.  

NOTE: We do ship to P.O. Boxes. 

Thank you. We hope this information was helpful.

If you have any comments or suggestions, please email us at:

sara.milanes@hopemade.world